Frequently Asked Questions
Below are the
answers to our most commonly asked questions from
graduates. If you
have any additional questions, or problems, please
contact us here. If you are
an administer and looking for FAQ about our service,
please click here.
All questions concerning Gradphoto.com
products, i.e. lamination,
Pearlized paper, titled prints,
custom cropping, etc. please click
here.
Accessing Your Proofs
Ordering Prints
Image Processing and Customer Service
How do I find my photograph once the graduation event is available for viewing?
You can access the photographs by first visiting the website and entering the password provided by the photographer. Some events may require a PIN number which will be provided by the photographer after the event. This PIN number is typically provided by email or regular mail one to three weeks following your event. Once you find your photos, click on an image to place an order.
How else can I find my photo?
Additionally, many events can be found by entering a portion of the name of the event or the date of the event. If you are still unable to find your event or photos online, please contact your photographer or event coordinator.
You can also request your password here
or register to receive proofs here.
What if I lose the event code/password?
The
best way to get this is to check with the event planner at your
organization or you can request your password
here.
How long will it take for my event to appear on-line?
Events
typically appear online within the 3 business days following an
event. If you have not found your event online, please check back in
a day or so or register to be notified when your pictures become
available here.
Can other people see my pictures?
People who have the event code/password will be able to see the pictures. Since the event codes will be passed out at the event, anyone who attends your event will be able to see your pictures. If you are using a PIN number to access your photos, that PIN number has been provided only to the graduate shown.
If you would like us to inform friends and family of the
availability of your pictures, please submit their email addresses
here.
Can I have my picture removed from the Web?
Yes.
Please end us an email or give us a call. Our contact information is
here.
Once you find your photo, you can order easily by clicking on the thumbnail-size proof. This will bring you to a shopping cart where you will fill in print size and quantity for that particular frame.
Can I order two different photographs as part of a package?
No. To take advantage of the package pricing, each print within a package must be of the same image.
I tried adding photographs to my cart, but haven’t had any success. What’s going wrong?
To order through the web site, you must have cookies enabled which will permit you to use the shopping cart feature. To enable this feature in Internet Explorer, visit Tools/Internet Options/Security Settings and check the “Enable Cookies.
Cookies are bits of electronic information that a web site can use to help make shopping online easier and to tailor and keep records of your visits to the site. We do not store personally identifiable information in your cookie. The use of cookies is standard on the Internet and many websites use them. Cookies save you time by tracking your order information so that you do not have to re-enter certain information upon every visit. CCS does not use cookies to retrieve personal information about you from your computer unless you knowingly provided such information. As a consumer, you do have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, doing so may limit your ability to fully utilize this site.
What is the metric conversion for the photos sizes?
4x6 inches = 10x15 cm, 5x7 inches = 13x18 cm, 8x10 inches = 20x25 cm, 12x18 inches = 30x45 cm
When should I receive my prints?
Prints
that are ordered online typically take 3-5 business days to be
delivered, depending on the USPS. Orders that are mailed, faxed or
phoned in typically take 7-10 business days.
My prints have not arrived, what should I do?
If it
has been longer than 2 weeks since you placed your order, please
fill out the help form located here, or
give us a call @ 800.211.0434.
What if my proof is too dark or too light?
The
sample image on the order form as well as the online are optimized
thumbnails for quick viewing. The final orders are color corrected,
balanced for color density, and printed for optimal quality and
clarity.
Please
see here for a description for of
folders.
Please
see here for a description for of
folders.
Image Processing and Customer Service
Will the photo I receive have similar quality to the one I see in the proof on the screen or in my mailer?
The proofs you see online and in the mail order forms are lower quality and resolution than the actual images from which enlargements are printed. This technology allows visitors to the web site to view images which load up quickly, even over slow Internet connections, while still allowing our customers to receive top-quality prints.
How will the photograph be cropped for enlargements?
As photographs are enlarged, the height/width ratio changes, so the print you receive may require cropping from the pictures’ edges. Each image will be carefully inspected and is usually cropped from the bottom so that no portion of a graduate’s head or mortar board are lost.
Please see here for examples.
What type of process is used to print the photos?
All images are printed professionally on the highest-quality
Kodak paper by our lab, Candid Color Systems in Oklahoma City, OK.
Is my credit card safe to submit online? Is your website secure?
When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.
How do I obtain permission to use photos for editorial or advertising purposes?
All
images are copyright protected. If you would like a copyright
release please call our office directly @ 800.211.0434.
Can I make copies of my prints or the images online?
Gradphoto.com has authorized the use of photographs on this site and own the copyrights of the photographs. Except as otherwise required by applicable law, you may not reproduce, distribute, modify, retransmit, or publish any copyrighted material without the express written consent of the copyright owner, including, without limitation, print or electronic reproduction, publication or any display of photography.
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What is your return policy?
Gradphoto.com has a 100% satisfaction guarantee. If for any reason you
do not like your pictures, please just send them back to us with a note
explaining the problem. If we can fix it, we will. If we cannot, we will
immediately issue you a refund.
Administrators
Will you slow down the commencement?
No. We will be positioned discreetly on or near the stage only while diplomas are being presented. During the presentation,
we will be positioned as unobtrusively as possible to avoid any interference with the ceremony. Most people never notice that we are there.
What about your equipment?
Our professional digital equipment and strobes are all handheld. Our flash units are small, producing only enough light to illuminate the student and dignitary being photographed. The audience and the dignitaries awarding the diplomas rarely notice the flash.
What if more than one graduate at a time receives a diploma?
We will have a photographer for each line. Years of experience at a variety of graduations
has given us the ability to adapt to any setting. We cater to your specific needs.
To receive more information
about our services or to request a meeting with a Gradphoto.com representative,
please click here.
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